Kyle | Research Manager


Welcome to the Future | Mobile Device Usage will Surpass Landlines in 2016

We recently re-located to new offices this summer in Burnsville. Before we moved to our new digs, it was decided that the internet and communication networks within the new building would be completely wireless – each member of our team has a mobile device. This decision was reached for a number of reasons: to help accommodate team members who are constantly on

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LISTEN UP! | The Word-of-Mouth Index is a Better Way to Measure Up

If you’re not familiar with the Word-of-Mouth Index (WOMI), don’t worry, you are not alone. However, chances are you might recognize its older brother; the Net Promoter Score. Either way, let’s take a quick look at both concepts, and how they have evolved and changed the way we look at customer satisfaction in a world of increasing social media and

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